Privacy Policy
Last updated: 3 July 2024
Welcome To Tobysouq
This Privacy Policy outlines the basis on which any personal data, including but not limited to payment details and other information we collect from you or other sources, or that you provide to us (“Information”), will be managed by us in connection with your access and use of www.tobysouq.com and/or the tobysouq mobile application (collectively, the “Platform”), services, and applications (collectively, the “Services”). We understand the importance of your Information and are committed to protecting and respecting your privacy. Please read the following carefully to understand our practices regarding your Information. By using our Services, you agree to the handling of your Information in accordance with this Privacy Policy.
References in this Privacy Policy to “we”, “our” or “us” (or similar) are references to Tobysouq E Commerce Owned By Long Term General Trading LLC. References to “user” or “you” (or similar) are references to you as an individual or legal entity as the case may be.
What Information We May Collect From You
We may collect and process the following Information about you:
- Information that you provide by filling in forms on our Platform, including information provided at the time of registering to use our Platform and other co-registrations (e.g., social media logins), subscribing to our Services, posting material, or requesting further services;
- Information you provide when you enter a competition or promotion via our Platform, provide reviews, testimonials, or feedback on our Platform.
- Information you provide us, or that we may collect from you, when you report a problem with our Platform.
- A record of correspondence if you contact us;
- General, aggregated, demographic, and non-personal Information;
- If you download or use our mobile application, we may have access to details about your location and your mobile device, including a unique identifier for your device;
- Details of transactions you carry out through our Platform and the fulfillment of your orders;
- Details about your computer, including but not limited to your IP address, operating system, and browser type, as well as information about your general internet usage (e.g., by using technology that stores information on or gains access to your device, such as cookies, tracking pixels, web beacons, etc., (together, “Cookies”));
- Your email address and/or mobile number from a third party if you indicate that you have consented to that third party sharing your Information with us;
- Any other Information we consider necessary to enhance your experience on the Platform.
How We Will Use Your Information
We may use Information held about you in the following ways:
- To provide you with information, products, or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
- To provide you with location-based services, such as advertising, search results, and other personalized content;
- To carry out our obligations arising from any contracts entered into between you and another entity using our Platform or between you and us;
- To improve our Services and to deliver a better and more personalized service to you;
- To ensure that content from our Platform is presented in the most effective manner for you and the device you use to access our Platform.
- To notify you about changes to our Services;
- For any other reason which we deem necessary to enhance your experience of the Platform;
- To administer and manage our incentive programs and fulfill your requests for incentives, and/or to allow you to participate in sweepstakes and to notify you if you are a sweepstakes winner.
To Whom We May Disclose Your Information
Information about our customers is an important part of our business. We share your Information only as described below and with businesses that follow practices at least as protective as those described in this Privacy Policy:
- Other Businesses: To offer you our Services, we may engage with businesses that are affiliates of us and/or non-affiliated service providers (e.g., logistics businesses used to deliver products to you, marketing companies, payment processors to process online transactions, etc.). We may involve other businesses in your transactions, who may store your Information in a digital wallet to make your use of our Services more efficient. You understand that it is important that such businesses have access to the relevant Information to perform their functions. We will ensure that these businesses do not use your Information for other purposes. We may also receive Information from these businesses (e.g., updated delivery and address information), which we may use (e.g., to correct our records and deliver your next purchase). By using our Platform, you hereby freely and specifically consent to the transfer, storage, use, and disclosure of your Information among businesses that are affiliates of us and/or non-affiliated service providers, wherever located. These businesses shall be contractually bound to respect the confidentiality of your Information.
- Marketing and Promotional Offers: We may also use your Information to provide you with information about goods and services that may be of interest to you and enhance your Platform experience, service messages, new features, enhancements, special offers, and events of interest. We may contact you via various channels, including but not limited to emails, push notifications, web notifications, post, telephone, in-app messages, WhatsApp messages, and news feed cards. We may permit third parties to use your Information. For example, we may provide advertisers with Information to help them reach the kind of audience they want to target and to enable us to comply with our commitments to our advertisers (e.g., by displaying their advertisements to a target audience). Additionally, you may be asked to provide additional Information to participate in some of our market research activities, including competitions and promotions. For example, if you win a competition, you may be asked to provide further personal data to establish your eligibility and provide you with the prize. This Information may be collected by us or our co-sponsors or vendors for the promotion. Note that you should review such third parties’ privacy policies to see how they may use any information that they collect.
- Business Transfers: In the event that we or substantially all of our assets are acquired, customer information will be one of the transferred assets.
- Protection of Our Platform and Others: We release account and other Information when we believe such a release is appropriate to comply with the law and law enforcement investigations and to protect the rights, property, or safety of our users or others. This includes exchanging information with other companies and organizations for various reasons, such as fraud protection and credit risk reduction. Note that our Platform may, from time to time, contain links to and from the websites of our partner networks, advertisers, and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data or other information to these websites.
How We Store Your Information
The Information that we collect from you may be transferred to, stored, processed by staff who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfillment of your order, the processing of your payment details, and the provision of support services. We will store your Information for as long as necessary to fulfill the purposes indicated in this Privacy Policy or as otherwise permitted or required by law. Your Information may be transferred, stored, processed, and used by our affiliated companies and/or non-affiliated service providers in one or more countries. Your payment details may be transferred to and stored with our affiliated companies in order to, among other things, process your payment details and provide support services to you.
What Security Measures We Apply
We maintain commercially reasonable technical, administrative, and physical safeguards to ensure your Information is treated securely and in accordance with this Privacy Policy and to protect against unauthorized access or alteration, disclosure, or destruction of your Information. We may, for example, use encryption technology to secure your Information during transmission to our Platform as well as external firewall and on-host firewall technology to prevent network-level attacks. Only those authorized employees, contractors, and agents who need to know your Information in connection with the performance of their services are allowed to access this Information.
It is important for you to protect yourself against unauthorized access to your password and to your devices used to access our Services. You are responsible for keeping your password confidential. For example, ensure that you sign off when you have finished using a shared device.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your Information, we cannot guarantee the security of your Information transmitted to our Platform, and any transmission is at your own risk.
How Can You Access and Amend Your Information?
You are able to access a broad range of information about your account and your interactions with the Platform for the purpose of viewing and, in certain cases, updating your Information.
Examples of information you can access easily on the Platform include:
- Up-to-date information regarding recent orders;
- Personally identifiable information (including name, email, password, communications, and personalized advertising preferences);
- Payment settings (including credit card information);
- Email notification settings.
You can opt-out of receiving future marketing communications from us at any time by adjusting your customer communication preferences through the unsubscribe link within the email communication. For marketing via your mobile application, you will need to adjust your notification settings in the general section of your mobile.
Also, our system will place cookies when you log on to our Platform to ensure you have an enjoyable user experience and can utilize all aspects of the Platform. You may disable Cookies by changing the settings on your browser. If you disable Cookies, it will affect how our Platform works and you may not be able to access or use certain areas of our Platform or full functionality. For example, performance cookies collect information about how you use the Site, for instance, which pages you visit most often, which allows us to provide you with targeted and relevant choices that enhance your Site experience.
We may retain a copy of your Information for compliance reasons. When you update Information, we may retain a copy of the prior version for our records.
What If We Change Our Privacy Policy?
Our business changes constantly, and our Privacy Policy may therefore also need to change. We will post the current version of this Privacy Policy on the Platform and each such change will be effective upon posting on the Platform or upon the date designated by us as the “effective date”.
We may email periodic reminders of our notices and conditions, but you should check our Platform frequently to see recent changes.
It is your obligation to regularly check the Privacy Policy. Your continued use of the Platform following any such change constitutes your agreement to this Privacy Policy as so modified.
How You Can Contact Us
If you have any concerns about your Information on the Platform, please contact us at support@tobysouq.com with a thorough description, and we will try to resolve it.